What comes to mind when you think of 5-Star Service? Hotels? VIP Access? Upscale spas? How about a dentist's office?
Due to the nature of our fast-paced automated world, the dentist office is one of the few places left that you can go and still have a real human-to-human experience. Unfortunately, not everyone sees the dentist's office in a positive light. We’re here to change that. Here at Norge, we believe that you should experience 5-star service from the moment you walk through the door.
Providing a relaxing environment is one of the first steps to a memorable dental experience. Our office doesn’t feel like the typical “cold” dentist's office. With an inviting staff welcoming you in by name, and a relaxing lounge complete with a waterfall, our patients say it feels more like a spa.
Easing dental anxiety is also a large part of providing a relaxing environment. We don’t let you say “ahhh” without hearing your story first, and answering any questions you have about treatment.
When Dr. Timothy K. Johnston opened his practice fresh out of dental school in 1989, he immediately knew that he wanted to separate his practice and the experience he would soon provide from the rest. He opened with one dental chair and one employee. Today, he’s turned Norge Dental Center into a 5-star dental experience for patients in the Williamsburg area.
With a total of 16 dental chairs, 5 dentists under one roof, and a total of 37 employees. Dr. Johnston also teaches other business owners how to apply this same level of high quality customer service in their business. You can check out his book on 5-star service, “Ring Bell for Service?: Never Force Your Customers to Get Your Attention, When You Should Already Have Theirs!”
“If you never leave your customers ‘ringing the bell for service,’ you will have extraordinary success!” - Dr. Johnston
In addition to providing a relaxing environment for the adults, we created an entire wing dedicated to the kids of Norge and the experience we provide to ease their fears of the dentist office. We combine a fun environment with education to get them excited about coming to their next checkups and cleanings! Plus, they get to meet Douglas, the Tooth Fairy’s Favorite Pet Monster.
To experience the Norge 5-star difference for yourself, call our office to book your first appointment. We can’t wait to meet you, and help you achieve the smile of your dreams! (757) 231-7080
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